Shipping policy
Hello there, Welcome to Zetu Africa - A sustainable handmade-products company whose profit improves access to education, and climate action through tree conservation.
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Please note that our order processing times are separate from the shipping times you see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Potential delays due to a high volume of orders or postal service problems that are outside of our control are possible and so we appreciate your patience incase of this situation.
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Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer €20 flat rate shipping per unit of product to retailers that order products above €800 units at a time.
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Free shipping thresholds are offered for orders over €1000. For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
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Shipping from Factory in Uganda | Estimated delivery time | Price (Weight up to 1.0kg) |
|---|---|---|
The Academy, L.A | ||
Bamboo, Santa Barbara | ||
Cheers, Santa Cruz | ||
The Roxy, San Francisco |
Local delivery
Local delivery rates are calculated at checkout based on your location. This delivery calculation will
In-store pickup.
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You can skip the shipping fees with free local pickup at any locations in our retail partner section of the website here. In-store pickup hours depend entirely on the store you chose to purchase from.
International Shipping.
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We currently offer international shipping to countries in:
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Europe
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North America
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Japan
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Africa
Shipping charges for your order will be calculated and displayed at checkout.
VAT
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Your tax payments will be included at checkout and clearly visible to you before completing your purchase.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@zetuafrica.org with your name and order number, and we will look into it for you.
For refunds, returns, and exchanges please review our Return policy.
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If you have any further questions, please don't hesitate to contact us at info@zetuafrica.org
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